Privacy Policy

We may collect information you provide directly, including your name, business name, email address, telephone number, event type, preferred date, guest count, budget, venue or experience interests, and any details included in your inquiry. If you schedule a call or begin a booking, we also receive the information needed to manage that request.

We may automatically receive limited technical and usage information, such as device and browser type, approximate location, pages viewed, referral source, campaign parameters, and interactions with forms, telephone links, videos and booking tools. We use cookies and similar technologies for these purposes.

We use information to:

• respond to inquiries and prepare requested proposals;
• recommend suitable yachts, venues, experiences and event services;
• coordinate calls, bookings, payments and event planning;
• maintain business records and provide customer support;
• measure website performance and improve our services;
• protect the website, prevent fraud and comply with legal obligations; and
• send relevant follow-up communications where permitted by law.

Payments are processed by a third-party payment provider. Prime Experiences does not receive or store your full payment-card number through this website. The payment provider handles payment information under its own privacy terms and security practices.

We may share information with service providers that support our website, customer relationship management, proposal preparation, communications, scheduling, analytics, payment processing and event operations. We may also share necessary event details with selected yacht operators, venues or suppliers when responding to or fulfilling your request. We may disclose information when required by law, to protect rights or safety, or as part of a merger, financing, sale or transfer of the business. We do not sell personal information for money.

We use analytics and advertising technologies to understand visits, measure inquiries and bookings, and evaluate campaigns. These providers may use cookies or similar identifiers under their own privacy policies. You can restrict cookies through your browser settings, although some site functions may not work as intended. Browser privacy controls and advertising-provider settings may offer additional choices.

We retain information for as long as reasonably necessary to respond to requests, provide services, maintain business and tax records, resolve disputes, enforce agreements and meet legal obligations. We use reasonable administrative, technical and organizational safeguards, but no method of internet transmission or electronic storage can be guaranteed to be completely secure.

You may ask to access, correct or delete personal information we hold about you, or opt out of marketing communications. Depending on where you live, additional rights may apply. We may need to verify your identity before completing a request, and legal exceptions may permit or require us to retain certain information. To stop marketing emails, use the unsubscribe option in the message or contact us below.

Our website may link to or embed services operated by others, including scheduling, video, social media and payment platforms. Their privacy practices are governed by their own policies, and we encourage you to review those policies before providing information.

This website is intended for adults arranging events and is not directed to children under 13. We do not knowingly collect personal information directly from children under 13. If you believe a child has provided information to us, please contact us so we can review and delete it where appropriate.

We may update this policy to reflect changes in our practices, services or legal requirements. The effective date shown above indicates when this version became effective. Material changes will be communicated as required by law.

Questions or privacy requests may be sent to corporate@primeexperiences.com, by telephone at 305.892.3573 (ext. 2 or 3), or by mail to Prime Experiences, 990 Biscayne Blvd, Suite 501, Miami, FL 33132.